ISO 8000-62:2018 download.Data quality — Part 62: Data quality management: Organizational process maturity assessment: Application of standards relating to process assessment.
The ability to create, collect, store, maintain, transfer, process and present information and data to support business processes in a timely and cost effective manner requires both an understanding of the characteristics of the information and data that determine its quality, and an ability to measure, manage and report on information and data quality.
ISO 8000 defines characteristics of information and data that determine its quality, and provides methods to manage. measure and Improve the quality of information and data.
When assessing the quality of data, it is useful to perform the assessment in accordance with documented methods. It is also important to document the tailoring of standardized methods with respect to the expectation and requirements pertinent to the business case at hand.
ISO 8000 includes parts applicable to all types of data and parts applicable to specific types of data. ISO 8000 can be used independently or in conjunction with quality management systems.
There is a limit to data quality improvement when only the nonconformity in data is corrected, since the nonconformity can recur in other data. However, when the root causes of the data nonconformity and their related data arc traced and corrected through data quality management processes, recurrence of the same type of data nonconformity can be prevented. Therefore, a framework for process-centric data quality management is required to improve data quality more effectively and efficiently. Furthermore, data quality can be improved by assessing processes and changing underperforming processes found during that assessment.
ISO 8000-62 specifies how organizations can use a maturity model in assessing their process maturity with respect to data quality management as specified in ISO 8000-61.
NOTE Future editions of this document will specify appropriate assessment indicators and, therefore, provide a complete maturity model.
This assessment requires the use of assessment indicators and can use the measurement stack specified by ISO 8000-63 to determine these indicators.
ISO 8000-62 can be used on its own or in conjunction with other parts of ISO 8000.
ISO 8000-62 is intended for use by those actors that have a vested Interest in information or data quality, with a focus on one or more information systems both inter- and intra-organization views, throughout all data life cycle phases.
ISO 8000-62 specifies particular elements of a maturity model. These elements conform to lSO/
IEC 33004.
Organizations can use these elements in combination with their own assessment indicators to determine the maturity level of processes for data quality management as specified by ISO 800061.
The following are within the scope of ISO 8000-62:
— some of the elements of a model for assessing organizational process maturity;
— identifying those elements that exist in other standards (process capability levels process attributes, ordinal scale for measuring process attributes and the scheme for derivation of process capability levels from process attribute rating);
— specifying six maturity levels and process profiles to indicate when organizations have achieved each of the maturity levels;
— providing guidance on how to assess the maturity level of an organization. Methods or procedures to improve organizational maturity are outside the scope of ISO 8000-62.
ISO 8000-62 can be used by the organization itself or by another party (including certification bodies) to perform assessment of the maturity.
ISO 8000-62 can be used in conjunction with, or independently of, quality management systems standards.
2 Normative references
The following documents are referred to in the text In such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 8000-2. Data quality — Part 2: Vocabulary
ISO 8000-61, Data quality — Part 61: Data quality management: Process reference model
ISO/IEC 33001, Information technoloqy — Process assessment — Concepts and terminoloqy
The organization can demonstrate that operational processes make use of data for which the organization is managing requirements and managing the methods by which to perform data processing. The organization can provide evidence that data meet requirements. The organization is performing, in addition to all of those for maturity of Level 1, the following data quality management processes specified by ISO 8000-61:
— DQP. 1. Requirements Management;
DQC.1. Provision of Data Specifications and Work Instructions;
— DQC.3. Data Quality Monitoring and Control.
4.4.5 Maturity Level 3: Established
The organization can demonstrate that operational processes make use of data for which the organization has implemented common, repeatable processes for performing data quality management. The organization Is performing, in addition to all of those for maturity of Level 2, the following data quality management processes specified by ISO 8000-61:
— DQP.2. Data Quality Strategy Management;
— DQP.3. Data Quality Policy/Standards/Procedures Management;
— DQR4. Data Quality Implementation Planning;
— DRS.1. Data Architecture Management;
— DRS.3. Data Operations Management;
— RPV.1. Data Quality Organization Management.
4.46 Maturity Level 4: PredIctable
The organization can demonstrate that operational processes make use of data for which the organization has implemented predictable processes for performing data quality management. This predictability Involves measuring the performance of data quality management. The organization is performing, In addition to all of those for maturity of Level 3, the following data quality management
4.7 Roles, responsibilities and competence
The roles and responsibilities defined for the assessment shall include the following.
a) The sponsor of the assessment shall:
— designate an individual as lead assessor, who is responsible for checking the conformance of the
assessment, and verify this individual has the required competences to perform the assessment;
— ensure sufficient other individuals are made available to form the assessment team to conduct
the assessment;
— ensure the assessment team has access to all necessary resources.
b) The lead assessor shall:
— confirm the commitment of the sponsor to proceed with the assessment;
— understand and document the objectives for the assessment from the sponsor;
— verify that the assessment approach is in accordance with the requirements of this document;
— verify that the declared assessment scope accurately describes the actual scope being assessed;
— ensure that participants in the assessment are briefed on the purpose, scope and approach of the assessment;
— ensure that all members of the assessment team have knowledge and skills appropriate to their roles;
— ensure that all members of the assessment team have access to appropriate documented guidance on how to perform the defined assessment activities;
— ensure that the assessment team has the competences to use the tools chosen to support the
assessment;
— confirm receipt of the assessment result deliverables by the sponsor.